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Frequently Asked Questions

When the Safelet bracelet is activated, the Guardians will receive that alert via an on-screen notification. Since there is always the possibility that one of your Guardians won’t be near his phone at the time, Safelet addresses this issue by sending the alert to several contacts. This way, there is a much better chance that one of your Guardians will respond to the alert and/or contact others for assistance. Safelet continues to alert all Guardians until they respond.

Yes, after Safelet is activated, you have 30 seconds to cancel the alert via the App.

Yes, you can add or delete Guardians whenever you want via the Safelet app.

As long as you are connected to the internet, either via cellular services or Wi-Fi, then Safelet should work. Make sure that you update the number of the local police via the Safelet app.

At Safelet, privacy is very important to us. We only track you when an alert is sent. Please see our privacy policy for full details.

The Safelet App is currently available in English. We are working on different language versions to accommodate our international users.

Other than the costs of purchasing a Safelet, there are no other charges to use the wearable or app.

If you order your Safelet directly from our website and you change your mind, you can cancel your order. Simply visit to initiate the cancelation process. If you cancel immediately, we will then process your refund within 3 working days. However, if the item has already been dispatched, please wait for your item to be delivered and then follow the Returns Policy as outlined below.

If you change your mind within the first 28 days, you can return the item for a full refund providing there is no damage to the product or packaging.

To return your Safelet, please ensure that the product is carefully packaged and well-protected. Please include a note with the reason for the return, as well as the relevant order information (email associated with the order, order transaction ID). Please be advised that the cost of return shipping is at the purchaser’s expense and is non-refundable.

The package should be returned to:

Safelet B.V.
Hasebroekstraat 28
1053 CV Amsterdam
The Netherlands

Only products that have been purchased directly from Safelet, either through www. or through the Safelet Indiegogo campaign, can be returned to at the address shown above. Safelet products purchased through other third-party retailers must be returned in accordance with their respective returns and refunds policy.

Safelet offers a one (1) year warranty. This means that should your Safelet fail due to a manufacturing issue within this period of time, you are entitled to return it to us. If you bought the item directly from us, please follow the returns procedure as detailed above. If you bought it from a retailer/third-party source, please contact them directly.

If you have a question that hasn’t been addressed here or elsewhere on the site, please feel free to drop us a line at We’ll try to respond as quickly as possible.