Terms of Service


SAFELET BV designs products and services to assist users to lead more secure lives. These Terms of Service (“Terms”) govern your purchase and use of our SAFELET devices (“Products”), our websites, including SAFELET.com, the software embedded in Products, the SAFELET mobile applications (the “SAFELET Apps”), and other SAFELET services (collectively, the “SAFELET Service”). 

You must accept these Terms to use the SAFELET App and to use the SAFELET Service. If you do not have the SAFELET App, you accept these Terms by visiting SAFELET.com or using any part of the SAFELET Service. By accepting these Terms, you also are accepting SAFELET’sProduct Terms of SaleSAFELET’sLimited WarrantySAFELET’sPrivacy PolicySAFELET’sGeneral Disclaimer, and SAFELET’sMonitoring Services Subscription Terms & Conditions, all of which may be found and reviewed at SAFELET.com. 


These Terms May Change 

Because our business and the environment we all live in changes, these Terms will change over time. If we make minor changes to the Terms without materially changing your rights, we will post the modified Terms on SAFELET.com. We also may notify you by email of other changes to the Terms through the SAFELET Service (including through the App), or at our election and discretion, by providing you with a new Terms of Service to accept. When you use the SAFELET Service after a modification is posted or you are notified of any modification, you are accepting the modifications to these Terms. 

Read Our Privacy Policy 

Any information that SAFELET collects through your use of the SAFELET Service is subject to SAFELET’sPrivacy Policy, which is part of these Terms. 

Who Can Use the SAFELET Service? 

You may use the SAFELET Service if you are 13 years of age or older and are not barred from receiving services under applicable law. You may connect to the SAFELET Service using (i) a Product that is manufactured, distributed, or sold by or on behalf of SAFELET, (ii) a SAFELET App, (iii) approved third-party applications or devices, or (iv) SAFELET.com (collectively, the “Authorized Connections”). You may not connect to the SAFELET Service with any device that (x) is not manufactured, distributed, or sold by or on behalf of SAFELET (such as a knock off or counterfeit version of a Product), (y) otherwise intends to resemble or purports to be a SAFELET device, or (z) any unauthorized application or third party connection. Any violation or attempted violation of this provision may result in the immediate suspension or termination of your ability to access the SAFELET Service. If you have questions about whether a product or application qualifies as an Authorized Connection, please contact support@SAFELET.com. 

Creating an Account 

Full use of any SAFELET App requires that you create an account by providing us with your name, a valid e-mail address and a mobile phone number with SMS capability (and any other required information as specified in the SAFELET App). You are responsible for all activity that occurs in association with your SAFELET App account. SAFELET is not liable for any loss or damages caused by your failure to maintain the confidentiality of your SAFELET App account credentials. 

We may need to contact you about your use of the SAFELET Service. These communications are part of the SAFELET Service and you may not opt-out from receiving them. You can manage and opt-out from receiving other communications in accordance with SAFELET’sPrivacy Policy. 

Necessary Equipment 

Full use of the SAFELET Service is dependent upon your use of a mobile device with adequate software, or a Product, supported mobile cellular device and Internet access. The maintenance and security of this equipment may influence the performance of the SAFELET Service (especially a SAFELET App) and it is your responsibility to ensure the equipment’s functionality. 

Posting Your Content On The SAFELET Service 

You may make certain postings and add other content (“Your Content”) to certain existing or later-developed parts of the SAFELET Service. You retain all rights to Your Content that you post to the SAFELET Service. “Your Content” does not include any Personal Identifiable Information (PII) that you provide by using the SAFELET App (including your SAFELET contacts and their contact information) or any information relating to any alert you send through a Product, as that data is covered by SAFELET’sPrivacy Policy. By making Your Content available on or through the SAFELET Service, you grant to SAFELET a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform and distribute Your Content only in connection with offering, operating and providing the SAFELET Service. 

You are responsible for Your Content. You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content as described in these Terms. You also represent and warrant that Your Content and the use and provision of Your Content on the SAFELET Service will not: (a) infringe, misappropriate or otherwise violate any third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) be fraudulent, false, misleading or deceptive; (d) be defamatory, obscene, pornographic, vulgar or offensive; (e) promote or otherwise contribute to discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) be violent or threatening or promote violence or actions that are or would reasonably be expected to be threatening to any person or entity; or (g) promote illegal or harmful actions, activities or substances. 

You also agree that Your Content will comply with the following community guidelines: 

  • Be respectful of the opinions of others. Even though you might not agree with someone, that doesn’t mean they are wrong or deserve to be belittled. Remember that what works for you may not work for everyone else. Give everyone the same courtesy you would expect in return. 
  • Do not post profane or explicit content. 
  • Do not post pictures that might be considered inappropriate. 
  • Do not post communications that could be interpreted as threatening or harassing. 
  • Do not post, advertise, or promote products or services commercially. 

SAFELET’s Rights 

SAFELET Content” includes any text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the SAFELET Service to you. Except for Your Content, all SAFELET Content, the SAFELET Service and all underlying technology are protected by copyright, trademark, patent, intellectual property, and other laws of the United States and foreign countries. You agree not to remove, change or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any SAFELET Content or the SAFELET Service, and you further agree not to reverse engineer or otherwise tamper with any Products, any SAFELET Apps, or any other part of the SAFELET Service. 

SAFELET makes no warranty that the SAFELET Content will meet your requirements or be available on an uninterrupted, secure, or error-free basis. In addition, SAFELET makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any SAFELET Content. You acknowledge and agree that if you rely on any SAFELET Content, you do so solely at your own risk. 

What You Can Do On The SAFELET Service 

The SAFELET Service is intended solely for your personal, non-commercial use. 

SAFELET grants you a limited, non-exclusive, personal and non-transferable, non-sublicensable right and license to (1) access and view the SAFELET Content, (2) access and use the software and mobile applications provided by the SAFELET Service (including any SAFELET Apps, but only if you have a genuine SAFELET Product paired with a SAFELET App), and (3) use the software that is embedded in Products as authorized in these Terms. This license is provided solely for your personal use and enjoyment of the SAFELET Service as permitted in these Terms. 

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, reverse engineer, or otherwise exploit the SAFELET Content, SAFELET Service or any portion thereof, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by SAFELET or its licensors, except for the licenses and rights expressly granted in these Terms. 

Things You Cannot Do On The SAFELET Service 

Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the SAFELET Service: (1) use, display, mirror or frame (i) the SAFELET Service or any individual element within the SAFELET Service, (ii) SAFELET’s name, (iii) any SAFELET trademark, logo or other proprietary information, or (iv) the layout and design of any web page or form contained on a web page, without SAFELET’s express written consent; (2) access or tamper with non-public areas of the SAFELET Service, SAFELET’s computer systems, or the technical delivery systems of SAFELET’s providers; (3) test the vulnerability of any SAFELET system or breach any security or authentication measures; (4) circumvent any technological measure implemented by SAFELET or any of SAFELET’s providers or any other third party (including another user) to protect the SAFELET Service or SAFELET Content; (5) access the SAFELET Service or SAFELET Content through the use of any mechanism other than through the use of an Authorized Connection; or (6) modify, decompile, disassemble, reverse engineer, tamper with or otherwise attempt to derive the source code of any software that SAFELET provides to you, or that is embedded or otherwise included in any Product or any other part of the SAFELET Service. 

Our Enforcement Rights 

We are not obligated to monitor access or use of the SAFELET Service, SAFELET Content, or Your Content or to review or edit any SAFELET Content or Your Content, but we have the right to do so for the purpose of operating the SAFELET Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We may consult with and disclose unlawful conduct to law enforcement authorities; and pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable access to the SAFELET Service, any SAFELET Content, or Your Content at any time and without notice, and at our sole discretion, if we determine that the SAFELET Content, Your Content, or your use of the SAFELET Service is objectionable or in violation of these Terms. We have the right to investigate violations of these Terms and any conduct that affects the SAFELET Service. 

Without limiting SAFELET’s above rights, we may also remove or disable access to the SAFELET Service if your use of the SAFELET Service exceeds any SAFELET App alert usage or other usage limits set by SAFELET from time to time. 

Use The SAFELET Service At Your Own Risk 

Our goal is to provide helpful and accurate information on the SAFELET Service, but we make no endorsement, representation or warranty of any kind about the SAFELET Service including the activation of any alerts by you, any SAFELET Content, information, services or recommendations. The accuracy of the data collected and presented through the SAFELET Service is not intended to match that of public or other private emergency services. 

Without limiting anything in the preceding paragraph, SAFELET is not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive or send through the SAFELET Service. Maps, directions, and other GPS or navigation data, including data relating to your current location, may be unavailable, inaccurate or incomplete. Use of the App also requires a data service, Bluetooth connection between the SAFELET device and your smartphone, and a cellular connection. If you rely on any SAFELET Content or the SAFELET Service, you do so solely at your own risk. 

Please review the SAFELET Service General Disclaimer and the SAFELETLimited Warranty so that you fully understand these limitations on the SAFELET Service and your use of any Products and SAFELET Apps. 

Use Common Sense 

Use of the SAFELET Service (including but not limited to any Product and any SAFELET App) should not replace your good judgment and common sense (and that of your SAFELET contacts that you designate in any SAFELET App and any other members of the SAFELET community). Please read and comply with all safety and cautionary notices that accompany your Product and/or the SAFELET Service, including those located on the Product packaging and insert, as well as any other notices posted on any part of the SAFELET Service. 

Copyright Policy 

SAFELET respects copyright law and expects its users to do the same. It is SAFELET’s policy to terminate in appropriate circumstances account holders who repeatedly infringe the rights of copyright holders. 

Additional Policies Apply To Product Orders 

SAFELET’sTerms of Sale (and Return Policy) and SAFELET’sLimited Warranty apply to purchases made through the SAFELET store at SAFELET.com. All orders placed are subject to SAFELET’s acceptance. We may accept, decline, or place limits on your order for any reason. 

Idea Submission 

We are always pleased to hear from users of the SAFELET Service and those interested in SAFELET, whether in the form of comments or other feedback. However, neither SAFELET, nor any of its employees or any other representatives of SAFELET, may accept or consider any unsolicited ideas, including ideas for new or improved products or services, new marketing campaigns or product or service names. Therefore, please do not submit any such unsolicited ideas in any form to SAFELET or any of its employees or representatives. This policy is necessary to avoid potential misunderstandings or disputes that may arise if any of our new products or services or marketing campaigns were to appear similar to an idea submitted by you. 

If, despite our policy, you still submit an idea to us, then regardless of anything contained in your submission you agree that the following shall apply: (i) we shall have no obligation to review the submission; (ii) the submission and its contents shall automatically become the property of SAFELET, without any compensation to you; (iii) we may consider the submission and its contents to be non-confidential and non-proprietary; and (iv) we may redistribute or use (for commercial purposes or otherwise) the submission and its contents for any purpose and in any way, without any compensation to you. In addition, SAFELET does not waive any rights to use similar or related ideas previously known to us, developed by SAFELET, or obtained from sources other than you. 

Contests And Giveaways 

Additional terms and conditions may apply to contests, giveaways and other promotions sponsored by SAFELET and its partners. It is your responsibility to carefully review those terms and conditions. 

You Agree to Receive Alerts And Notifications 

As part of your use of the SAFELET Service (specifically including but not limited to your useif any, of any Product and any SAFELET App), you may receive notificationstext messages, alerts, or emailsYou agree to the receipt of these communicationsYou can control receipt of non-service related communications in accordance with the terms of SAFELET’sPrivacy PolicyYou are responsible for any messaging or data fees you (and/or your SAFELET contacts relating to your useif any, of any Product and any SAFELET App) may be charged by your wireless carrier. 

We Are Not Responsible For Third-Party Links On The SAFELET Service 

The SAFELET Service contains, or may contain, links to third-party websites, apps, services and resources (collectively “Third-Party Services”) that are not under SAFELET’s control are not part of the SAFELET Service. We provide these links only as a convenience to youSAFELET makes no representation or warranty of any kind regarding the accuracyreliabilityeffectiveness, or correctness of any aspect of any Third Party Services, and consequently SAFELET is not responsible for the content, products or services that are available from Third-Party Services. You are responsible for reading and understanding the terms and conditions and privacy policy that applies to your use of any Third-Party Services, and you acknowledge sole responsibility and assume all risk arising from your use of any Third-Party Services. 

Changes To The SAFELET Service 

SAFELET may change or discontinue, temporarily or permanentlyany feature or component of the SAFELET Service at any time without prior notice to youSAFELET is not liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of the SAFELET Service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by a SAFELET App through any Product without prior notice to you. 


If you violate these Terms, we reserve the right to deactivate your SAFELET account or access, or otherwise terminate your use of the SAFELET Service, at our sole discretion, at any time and without prior notice or liability to youUpon any such termination, we may delete Your Content and other information related to your SAFELET account or access. Upon any terminationdiscontinuation or cancelation of the SAFELET Service or your SAFELET account or access, all of these Terms will survive to the full extent necessary to protect the party in whose favor they run. 


You will indemnify and hold harmless SAFELET and its affiliates and vendorsand their respective officers, directors, employees and agentsfrom and against any claims, disputesdemandsliabilitiesdamageslossesand costs and expensesincluding, without limitationreasonable attorneys’ fees arising out of or in any way connected with (i) your unauthorized access to or use of the SAFELET Service including by way of example onlythe SAFELET web site, (ii) Your Content, or (iii) your breach of any warranties made by you hereunder or your violation of any other provision of these Terms. We reserve the right to assume control of the defense of any third-party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. 

Governing Law and Dispute Resolution 

You agree that any dispute between you and SAFELET arising out of or relating to these Terms or any other aspect of the SAFELET Service (collectively, “Disputes”) will be governed by the arbitration procedure outlined in SAFELET’sLimited Warrantywhich procedure is incorporated herein by reference. 

As provided in SAFELET’sLimited Warranty, these Terms and the resolution of any Disputes shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of laws principles. 

General Terms 

Except as otherwise stated herein, these Terms and the other applicable SAFELET termsincluding but not limited to the SAFELETDevice Operating RequirementsSAFELET’sPrivacy PolicySAFELET’sLimited WarrantySAFELET’sGeneral DisclaimerSAFELET’sTerms of Saleand SAFELET’sMonitoring Services Subscription Terms & Conditionsconstitute the complete and exclusive agreement between SAFELET and you regarding their respective subject mattersand supersede all prior or contemporaneous quotationsagreementscommunications or understandingswhether written or oralrelating to their respective subject mattersAny waivermodification or amendment of any provision of these Terms will be effective only if in writing and signed by duly authorized representatives of each party. 

You may not assign or transfer these Termsby operation of law or otherwise, without SAFELET’s express prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be nullSAFELET may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the partiestheir successors and permitted assigns. 

SAFELET will not be responsible for any failure or delay in its performance under these Terms due to causes beyond its reasonable control, including, but not limited tolabor disputes, strikes, lockoutsshortages of or inability to obtain energy, raw materials or supplies, war, terrorismriot, or acts of God. 

The failure by SAFELET to enforce any provision of these Terms will not constitute a waiver of future enforcement of that or any other provisionIf for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceablethat provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. 

All notices required or permitted to be given under these Terms will be in writing and will be deemed given: (i) upon actual delivery, if made by personal service; (ii) three (3) days after mailing, if made by U.S. certified or registered mail; (iii) one (1) business day after delivery to the courier or overnight delivery service, if made by courier or overnight delivery service, and (iv) when received by electronic communication if you elect to receive notice from SAFELET by electronic communicationAll notices will be addressed to such address as the party who is to receive the notice so designates by written notice to the other. 

Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. 

Additional Terms May Apply 

Additional terms may apply to certain SAFELET products or services. In the event that there is a conflict between these Terms and any such additional termsthe additional terms will control. 

Contact Us 


Hasebroekstraat 28-Hs
1053 CV,
The Netherlands


DATE OF LAST UPDATE: March 1, 2020 (subject to further changes) 


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