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Frequently Asked Questions


At Safelet, privacy is very important to us. We only track you when an alert is sent. Please see our privacy policy for full details.

The Safelet App is currently available in English. We are working on different language versions to accommodate our international users.

Other than the costs of purchasing a Safelet, there are no other charges to use the wearable or app.

Cancelations
If you order your Safelet directly from our website and you change your mind, you can cancel your order. Simply visit www.safelet.com to initiate the cancelation process. If you cancel immediately, we will then process your refund within 3 working days. However, if the item has already been dispatched, please wait for your item to be delivered and then follow the Returns Policy as outlined below.

Returns
If you change your mind within the first 28 days, you can return the item for a full refund providing there is no damage to the product or packaging.

To return your Safelet, please ensure that the product is carefully packaged and well-protected. Please include a note with the reason for the return, as well as the relevant order information (email associated with the order, order transaction ID). Please be advised that the cost of return shipping is at the purchaser’s expense and is non-refundable.

The package should be returned to:

Safelet B.V.
Hasebroekstraat 28
1053 CV Amsterdam
The Netherlands

Only products that have been purchased directly from Safelet, either through www. safelet.com or through the Safelet Indiegogo campaign, can be returned to Safelet.com at the address shown above. Safelet products purchased through other third-party retailers must be returned in accordance with their respective returns and refunds policy.

Safelet offers a one (1) year warranty. This means that should your Safelet fail due to a manufacturing issue within this period of time, you are entitled to return it to us. If you bought the item directly from us, please follow the returns procedure as detailed above. If you bought it from a retailer/third-party source, please contact them directly.

The ‘heart’ or housing of Safelet is made out of a synthetic material with an aluminized coating, and come with a stainless steel Milanese wristband.

If you have a question that hasn’t been addressed here or elsewhere on the site, please feel free to drop us a line at info@safelet.com. We’ll try to respond as quickly as possible.