Frequently Asked Questions


  • The Safelet bracelet and app are compatible with Android 5.0+ and iOS 7.0
  • The Safelet app for Guardians is compatible with Android 4.1+  and iOS 7.0

We have started up the production beginning of March 2016. Currently we ship the Safelets worldwide. The current official partner of Safelet in New Zealand is Whitehot Jewellery.  The orders will be delivered within of 5 to 10 working days, depending on the region. so please contact us at support@safelet.com or directly contact sharron@whitehot.co.nz if you have any questions regarding shipping.

We currently accept payments via PayPal, major credit cards, and iDeal.

The first step is to download the Safelet App, which is available for Android devices via Google Play and for iOS devices via the App Store.

After that, the app will take you through a simple step-by-step installation process. See full explanation.

Please watch the video below.

Safelet works by allowing a person who is in danger to quickly send an alert from their Safelet bracelet. Since the bracelet is synced with the wearer’s phone, the Safelet app sends the alert over the cellular network to the bracelet wearer’s pre-selected Guardians – the friends and family who have agreed to help in an emergency. The Safelet wearer also has the option to accept help from a wider Guardian Network, which consists of people who have opted to be alerted whenever someone nearby has activated their Safelet bracelet.

The alert is transmitted by a Bluetooth Low Energy connection to the wearer’s phone. This means that the phone must be within 10 meters of the bracelet to communicate.

When setting up your Safelet bracelet, you will be prompted by the app to enter an emergency number. If you are in the United States, we recommend that you input 911 as the emergency number. If you are in New Zealand please use 111 as the emergency number. Guardians can call this number with one click in the Safelet app when you have activated an alert. So valuable time is saved.

Safelet comes with a coin cell. The coin cell life cycle is from 8 to 9 months. The coin cell type is CR2025 and it is easily available at any electronic store. You can replace the coin cell by unscrewing the bottom cover of the Safelet. The screw type is T3.

The Safelet bracelet will be fine in the rain, but not in the shower!